Refund Policy

Our Return and Refund Policy was last updated 07 October 2022

Thank you for shopping at siavalsad.com.

At SiaValsad.com we intend to make your shopping experience as flawless as possible while selecting and buying your favorite Indian Ethnic and Western Outfits.

Despite our best efforts to keep our customers happy, there are times when that is possible, and you might feel the need to return your product for any circumstances beyond your or our control. 

We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order or seek refunds, you do not face a problem.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SHREE SIA

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to siavalsad.com, accessible from https://siavalsad.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

Pre-Shipment Cancellations

Q: Can I cancel my order in case I change my mind after ordering?

A:  Yes.

•  Pre-Shipment order Cancelation can be done within 24 hours of placing an order. You either cancel your order through the website my account or send an email at

         For Website and Video Shopping Order cancelation: siavalsad@gmail.com

         Note: Once 24 hours have passed the cancelation option will not be available for products.

• We will initiate a 100% refund of your money and a confirmation of the same will be sent to you via email. If you want to replace with other products/categories get in touch with our support team via email.

 Q: Why a "24 Hour" deadline for cancelation?

 A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. 

Q: And what if I cancel after 24 hours of ordering?

 A: Well, we have a provision for that too but do remember - orders canceled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

1. We provide a refund for all such orders.
2. Please note that it takes a maximum of 2 working days for us to cancel your order request, and once your order is canceled, we will send you a notification via email.

Q: Could there be a delay at SiaValsad.com because of "unforeseen circumstances"?

A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:

1. Select another Product instead from our wide variety of products.

Q: But if I am unable to find an alternative product on your website/store?

 A: In such cases, we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions.

 Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?

 A: No worries. Such situations are often encountered when customers forget to:

1. Update their complete shipping details.
2. Update measurement attributes
3. Verify or give their consent if required on certain pending notifications within the requested time

As a policy, we try and reach out to our esteemed customers via their registered e-mail addresses. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we are not to be held responsible for any Refund or You can contact us for the same.

Remember, we try and keep our customers posted at every stage of their order with us and it helps to have your inputs at the right time.

You are entitled to cancel your order within 24 hours without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: siavalsad@gmail.com

Conditions for Returns & Exchange

Q: I received the order. But there's an issue. Can I return my ordered items?

A: Yes, you can. At Siavalsad.com, we don't believe in cheating customers, but we treat them as happy family members. We put our hard efforts to deliver your orders in the best possible condition but there's always a possibility that

Item(s) may get damaged during transit

There may be a manufacturing defect that didn't get noticed during the packing

A wrong item is shipped out to you by mistake.

Q: How soon should I get back to you?

A: Please reach out to us within 48 hours of receiving the order for reporting any complaints about the product received as damaged, found with manufacturing defects, or any other issues.

Q: In what scenarios would you not accept any returns?

We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.

• Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

1. If the product is made to order.

2. If the Product is customized according to your sizes (Why we don’t accept it because it's customized as per your sizes and not be suitable for selling again, also measurement is done with your confirmation and sizes you have provided with our tailor master).

3. If a slight color variance is available (Like 19% to 20% variation) Each screen has a different resolution.

4. If a customer doesn't accept a parcel at the time of delivery.

5. If a product is not liked by customers

Please Note: After receiving if not liked by customers and want to exchange or return, they have to return it from their side. In this case, a re-pick service will not be provided. 

Q: What are the steps of returning any item ordered from SiaValsad.com?

1. Informing Sia Valsad: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. 

2. A confirmation email from Sia Valsad: You will receive an acknowledgment e-mail from us confirming a Return Authorization within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.

 Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

3. Shipping Back the Items

When Shipping back the items: 

• As would be advised in our return authorization, e-mail, please send the items to us, preferably through a reputed, registered courier/airmail service only to avoid any transit-related issues. 
• Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. The presence of original tags is a must to process returns.
• Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".

4. Item Receipt and Inspection at Sia Valsad Warehouse

As a policy, our teams shall examine the products on return and identify the defects/variations as indicated by you.

5. Proposed solutions post receipt of returned items

Post-inspection of the returned item(s), our Customer Care team will propose remedial solutions to you on a case-to-case basis:

Choosing an alternate Ethnic Treasure as a replacement of equal value

Store Credit to be used later for shopping on Sia Valsad

Refund decided on a case-to-case basis

Q: What would be my options if there was an error by Sia Valsad?

A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

An Item Replacement

A Refund of order value

Q: But I had to pay the courier service for shipping the item back!

A: If we end up making an error despite best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

Q: That’s great. But are there any reasons you might not provide me with all 3 options or no option?

A: Sia Valsad Customer Care representative will reach out to you with limited alternatives for the below cases:

1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.

The refund will be processed in the form of a Complete Refund. In case you had opted for Free Stitching or a Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount. 

2. If there was a Delay due to Natural Calamities or the Government’s Intervention

There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, Snowfall, Flood, Earthquake, tsunami, public holiday, etc. In such a case Sia Valsad shall not refund, return or exchange any order on request.

3. In case you realize that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.

Q: How long does it usually take for Returned Items to reach back to the Sia Valsad Warehouse?

A: International shipments usually take between 6 to 8 weeks in transit if made through the postal service. Any shipment returned within India takes 5-7 days to reach if sent through courier. The exact time taken in transit would depend on the nature of the product and your location.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Mahatma Gandhi Rd, Mahatma Gandhi Rd, Valsad, Gujarat 396001, India

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: siavalsad@gmail.com null